Service and Back-up
Once you have invested in an Allen Organ we are here to ensure you get the very best from your instrument.
Allen dependability is legendary. With new organs backed by a ten-year parts warranty, Allen Organs require no periodic maintenance or tuning.
There are certain individuals within the organ world who claim that electronic organs have a limited life, whilst this may be true with other manufacturers an Allen Organ can be maintained for as long as the owner wants. We offer maintenance contracts or calls on an as and when required basis.
In the unlikely event that an Allen requires service, it is performed by our own factory-trained Allen technicians. We keep a supply of spare parts on hand for service needs. In fact we are unique in our industry as the only company who guarantees spare parts for every instrument we have built.
The modular design found in our products ensures quick and easy service, without the necessity for on-site soldering.
We will always endeavour to keep customers costs to the minimum offering a standard call-out for non-urgent visits and telephone assistance wherever possible.
Please be aware that there are a number of ‘engineers’ claiming to be Allen authorised. These people are also claiming that there is regular maintenance which needs to be carried out. There is no regular maintenance required. You are very welcome to either call or email us to check whether the engineer is actually authorised. Please consider that an ‘engineer’ who does not know what they are doing can cause more damage to an organ.
PAT Testing and Allen Organs
We would urge caution when PAT testing is carried out on older Allen Organs, some early models have transformers and inbuilt surge protection which means that on a basic test they will show as a fail. Our staff are happy to speak to any tester or church to explain how this is resolved and supply a letter which the church should keep on file.
Our Service Manager Paul Arkwright has been with Allen Organs for thirty years in January 2015. He started working with church organs when he served his apprenticeship with Livingston Organs before joining Allen in January 1985. Paul says he prides himself that he likes to achieve a fix on a first visit wherever possible.